Contact information
Contact Information
Thank you for visiting Velinshop.
If you have any questions about your order, products, shipping, delivery, returns, exchanges, refunds, or our website, please feel free to contact our customer support team.
Customer Support
Brand: Velinshop
Email: velinshopu@gmail.com
We aim to respond to customer inquiries within 1–2 business days.
Order Inquiries
For questions regarding an existing order, please include the following information in your email:
- Your order number
- Full name used when placing the order
- Email address used for the order
- A brief description of your question or issue
Providing this information will help us assist you more efficiently.
Shipping & Delivery
If you have questions about shipping, tracking information, delayed packages, or delivery issues, please contact:
Please include your order number and tracking number, if available.
Returns, Exchanges & Refunds
If you would like to request a return, exchange, or refund, please contact us before sending any product back.
Eligible return or exchange requests should generally be submitted within 7 days after delivery, in accordance with our Return & Exchange Policy.
Email:
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Clear photos or videos of the item
- Photos of the shipping packaging, if applicable
- A brief description of the issue
We will review your request and provide an appropriate solution.
Contact Us
For any additional questions, please contact:
Velinshop
Customer Support Email: velinshopu@gmail.com
Phone: +86 195 8641 0993
Legal Business Name: 武汉市元禾时百货店
Registered Business Address: No. 9 Fengting Avenue, Fenghuang Town, Xinzhou District, Wuhan, Hubei, China
Business Location: China
We appreciate your patience and will do our best to assist you as quickly as possible.