Velinshop Return & Exchange Policy

At Velinshop, we want you to shop with confidence. This policy explains our return and exchange eligibility, international return procedures, shipping costs, refund processing, and customer rights.

Please read this policy before placing an order.

1. Return & Exchange Eligibility

Standard Voluntary Returns

For eligible items, Velinshop accepts return or exchange requests within 7 calendar days after delivery for reasons such as a change of mind or an incorrect style selected by the customer.

To qualify for a standard voluntary return or exchange:

• The item should be unused, unworn, unwashed, and in its original condition.

• Original tags, accessories, and packaging should be included wherever reasonably possible.

• The customer must provide an order number, receipt, or other proof of purchase.

• The item must not have been damaged or altered by the customer.

Please contact us before sending any item back so that we can provide the correct return instructions.

Email: velinshopu@gmail.com

Statutory Consumer Rights

Our standard 7-day voluntary return period does not limit or exclude any mandatory cancellation, return, refund, or consumer guarantee rights under applicable law.

Where applicable law provides a longer cancellation or return period, that statutory period takes precedence.

For eligible online purchases by consumers in the United Kingdom, customers generally have the right to notify us of cancellation within 14 days after receiving the goods, without providing a reason, and then have a further 14 days to return the goods, subject to applicable legal exceptions.

Customers may also be entitled to remedies for defective, damaged, incorrectly described, or otherwise non-conforming products under applicable consumer protection laws, regardless of whether our standard 7-day voluntary return period has expired.

2. Return Packaging Requirements

Please package returned items carefully to prevent damage during transportation.

Where reasonably possible:

• Use the original product packaging.

• Include original tags, labels, accessories, and any items supplied with the product.

• Protect the item with appropriate packaging or a secure shipping mailer.

• Keep your return tracking information and proof of shipment.

For standard voluntary returns, items should meet the eligibility conditions described in Section 1.

Missing or damaged original packaging will not automatically remove any statutory rights or remedies available for defective, damaged, or non-conforming goods.

Any reduction in a refund for handling beyond what is permitted by applicable law will be assessed only where legally justified.

3. International Return Shipping & Costs

Return Destination

Velinshop operates from mainland China and ships orders internationally.

Return Destination Country: China.

Approved returns must be sent to our designated return location in China, unless Velinshop provides alternative instructions.

The specific authorized return address and return shipping instructions will be provided by our customer service team after a return request has been initiated.

Please do not send products to our registered business address unless our customer service team has expressly confirmed that it is an authorized return location.

Returns from the United States, Canada, the United Kingdom, Australia, and other supported international markets may require international shipping to China.

Customers should consider the international return destination and applicable return shipping costs before placing an order.

Returns for Personal Reasons

For eligible returns requested because of a change of mind, personal preference, or an incorrect style selected by the customer:

• The customer is responsible for the direct return shipping cost to China, except where applicable law requires otherwise.

• International return shipping costs vary depending on the country of origin, shipping carrier, package size, weight, and selected shipping service.

• These international return shipping costs are not included in Velinshop's free standard outbound shipping offer.

• Customers may contact us before placing an order to request information about the return destination and available international return shipping options.

• Customers may arrange a suitable tracked return shipping service, subject to our return instructions and any applicable shipping restrictions.

Velinshop does not charge any additional return handling or international return processing fees. Customers are responsible only for applicable return shipping costs described in this policy, except where otherwise required by applicable law.

Defective, Damaged, Incorrect, or Non-Conforming Products

If an item arrives defective, damaged, incorrect, or materially different from its description, please contact us as soon as reasonably possible.

We may request photographs, videos, or other relevant information to help assess and resolve the issue.

Where the issue is attributable to Velinshop or where required by applicable law, we will cover reasonable return shipping costs and provide an appropriate remedy, which may include a replacement, repair, refund, or another legally required solution.

Customers will not be required to pay return shipping costs that Velinshop is legally responsible for.

Please contact our customer service team before returning a defective or incorrect product so that we can arrange an appropriate return or resolution.

Restocking Fees

Velinshop does not charge restocking fees for eligible returns.

Restocking Fee: $0.

4. Refunds

After an authorized return is received, we will inspect the returned item where inspection is appropriate and notify the customer of the refund outcome by email.

For approved refunds:

• Refunds will be issued to the original payment method unless otherwise required or agreed in accordance with applicable law.

• We generally initiate approved refunds within 3–7 business days, subject to any shorter timeframe required by applicable law.

• Additional time may be needed for the refund to appear in the customer's account, depending on the bank or payment provider.

• Where a refund is required by law, applicable statutory refund deadlines will take precedence.

For eligible cancellations under United Kingdom distance-selling rules, refunds will be made within the applicable statutory deadline, generally no later than 14 days after receiving the returned goods or receiving evidence that the goods have been sent back, as applicable.

Velinshop offers free standard outbound shipping to eligible orders in the United States, Canada, the United Kingdom, and Australia, as described in our Shipping Policy.

Where a customer has paid an outbound delivery charge, any refund of that charge will be handled in accordance with the applicable return reason and consumer protection laws.

We will not deduct undisclosed fees or charges from a customer's refund.

5. Exchanges

For eligible standard voluntary exchanges, customers should contact us within 7 calendar days after delivery, unless a longer period or another remedy is required by applicable law.

To request an exchange, please contact:

Email: velinshopu@gmail.com

Please provide your order number, the item concerned, and the reason for the exchange.

Exchange availability depends on current stock.

If the requested replacement is unavailable, we will contact the customer to discuss an appropriate alternative, including a refund where applicable.

For voluntary exchanges due to personal preference, the customer is responsible for the applicable return shipping cost to China, except where applicable law requires otherwise.

Any additional shipping charges for replacement items will be disclosed and agreed upon before they are incurred.

Exchanges or other remedies required because of defective, incorrect, or non-conforming goods will be handled in accordance with applicable consumer protection laws.

6. Non-Returnable Items

Under our standard voluntary return policy, returns or exchanges may be declined for:

• Requests submitted after the applicable voluntary return period.

• Items showing customer-caused damage, excessive wear, washing, or alteration.

• Items that do not meet the stated voluntary return eligibility requirements.

• Personalized or custom-made items, where an applicable legal exception allows such restrictions.

• Items clearly identified as final sale or non-returnable before purchase, but only where such restrictions are permitted by applicable law.

These restrictions do not override mandatory consumer rights.

An item will not be excluded from legally required remedies solely because the standard 7-day voluntary return period has expired, the original packaging is missing, or the item has been designated as final sale.

7. Late or Missing Refunds

If you have been notified that a refund has been issued but have not yet received it:

1. Check the original payment account.

2. Contact your bank, credit card issuer, or payment provider to check processing status.

3. If the refund is still missing, contact Velinshop at velinshopu@gmail.com.

Please include your order number and relevant refund confirmation so that we can investigate.

We will make reasonable efforts to assist with delayed or missing refunds.

8. Return Shipping Notice

For customer-arranged returns to China, we recommend using:

• A trackable international shipping service.

• A carrier that provides proof of shipment and delivery.

• Appropriate protective packaging.

• Shipping insurance for higher-value products, where appropriate.

Please retain the shipment receipt and tracking number until your return has been resolved.

Responsibility for lost or damaged return shipments will depend on who arranged the return, the applicable shipping agreement, and consumer protection laws.

This section does not exclude Velinshop's responsibility where we arrange the return shipping or where applicable law places responsibility on us.

9. Contact Us

If you have questions about return eligibility, international return shipping to China, return shipping costs, exchanges, refunds, or your statutory consumer rights, please contact us before placing an order or requesting a return.

Brand Name: Velinshop

Customer Support Email: velinshopu@gmail.com

Phone: +86 195 8641 0993

Legal Business Name: 武汉市元禾时百货店

Registered Business Address: No. 9 Fengting Avenue, Fenghuang Town, Xinzhou District, Wuhan, Hubei, China

Business Location: China

Return Destination Country: China

Our customer support team will make reasonable efforts to respond promptly and assist with your inquiry.

Nothing in this policy limits or excludes any rights or remedies that cannot legally be excluded under applicable consumer protection laws.