Shipping policy
Shipping Policy
Last Updated: October 21, 2026
Thank you for shopping with Velinshop.
We currently ship orders directly from our fulfillment partners in China to customers in the United States, Canada, United Kingdom, and Australia.
At Velinshop, we believe international shopping should be simple and transparent.
We offer free standard shipping and cover applicable import duties and customs clearance fees for all eligible orders shipped to these four countries.
Customers will not be required to pay additional standard shipping fees, import duties, or customs clearance charges upon delivery.
Please review the following shipping information before placing your order.
1. Order Processing Time
Orders are generally processed within 2–5 business days after payment has been successfully completed.
Processing includes order confirmation, product preparation, quality inspection, packaging, and handover to the shipping carrier.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During holidays, promotional events, or peak shopping seasons, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
2. Shipping Destinations
Velinshop currently provides international shipping to the following countries:
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United States
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Canada
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United Kingdom
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Australia
Free standard shipping applies to all eligible delivery addresses within these four countries, with no minimum purchase requirement.
Certain remote areas, islands, military addresses, PO Boxes, or restricted locations may require additional delivery time or may not be supported by our shipping partners.
If we are unable to deliver to your address, we will contact you to arrange an appropriate resolution.
3. Estimated Delivery Time
Our products are shipped internationally from China.
For most orders to the United States, Canada, United Kingdom, and Australia:
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Order Processing: 2–5 business days
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Estimated Shipping Transit Time: 7–15 business days
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Estimated Total Delivery Time: Approximately 10–20 business days
These delivery times are estimates and are not guaranteed.
Orders to remote areas may require additional time.
Delivery may occasionally be delayed due to:
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Customs inspections or clearance procedures
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International transportation delays
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Carrier delays
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Severe weather
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Public holidays
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Peak shopping seasons
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Local delivery disruptions
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Incorrect or incomplete shipping information
Customers can contact our support team for assistance with delivery-related inquiries.
4. Free International Shipping
Velinshop offers free standard shipping on all eligible orders delivered to the United States, Canada, United Kingdom, and Australia.
There is no minimum order value required to qualify for free standard shipping.
All standard shipping and handling costs are covered by Velinshop.
Customers will not be charged additional standard shipping fees at checkout or upon delivery.
This policy applies to eligible orders regardless of the number of items purchased.
If an order must be shipped in multiple packages, Velinshop will cover the standard shipping costs for all packages.
Additional carrier charges arising from incorrect shipping information or customer-requested delivery changes may be handled separately, as explained in Section 8.
5. Tracking Information
Once your order has shipped, tracking information will normally be sent to the email address provided during checkout.
Because orders are shipped internationally, tracking information may not update immediately after dispatch.
Please allow approximately 2–5 business days for the tracking system to display its first meaningful update.
Tracking information may transfer between international and local carriers during delivery.
If tracking information has not updated for an extended period, please contact:
6. International Shipping, Customs & Import Duties
All Velinshop orders are shipped from China through our international fulfillment and logistics partners.
Velinshop covers applicable import duties, customs clearance fees, and import-related charges for all eligible orders delivered to the United States, Canada, United Kingdom, and Australia.
Customers will not be required to pay additional import duties or customs clearance charges upon delivery.
Our international shipping arrangements are designed to ensure that applicable import-related charges are handled by Velinshop rather than charged separately to customers.
Customs inspections and clearance procedures may occasionally cause delivery delays.
If a shipping carrier unexpectedly requests payment for import duties or customs clearance, please contact velinshopu@gmail.com before making any payment.
Velinshop will assist in resolving import-related charges covered by this policy.
Important Tax Information
Import duties and customs clearance fees are separate from applicable domestic sales or consumption taxes.
Depending on the destination and applicable law, certain taxes, such as U.S. sales tax, Canadian sales taxes, UK VAT, or Australian GST, may apply.
Any taxes legally required to be collected from customers will be clearly disclosed during checkout before payment is completed.
Customers will not be charged additional import duties or customs clearance fees upon delivery for eligible orders covered by this policy.
7. Multiple Packages
If your order contains multiple items, products may occasionally be shipped separately depending on product availability or fulfillment location.
You may receive:
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More than one package
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Different tracking numbers
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Packages arriving on different dates
Velinshop covers standard shipping costs for all packages associated with eligible orders.
Customers will not be charged additional standard shipping fees because we split an order into multiple shipments.
8. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information.
Please carefully verify:
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Recipient name
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Street address
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Apartment or unit number
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City
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State, province, territory, or region
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Postal or ZIP code
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Phone number
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Email address
If you discover an error in your shipping address, please contact us immediately at:
We will attempt to correct the address before shipment whenever possible.
Once an order has been processed or shipped, address changes may no longer be possible.
If an incorrect or incomplete address provided by the customer results in a failed delivery, additional carrier charges for reshipping may apply.
Any applicable reshipping charges will be communicated to the customer before a new shipment is arranged.
These charges do not affect our free standard shipping policy for correctly submitted eligible orders.
9. Delayed Orders
International shipments may occasionally experience unexpected delays.
If your order has not arrived within the estimated delivery window, please check your tracking information first.
If there has been no meaningful tracking update for an extended period, please contact:
Our customer service team will assist in investigating the shipment and coordinating with the relevant carrier.
A temporary tracking delay does not necessarily mean the package has been lost.
10. Lost Packages
If a package appears to be lost during transit, please contact us at:
We will investigate the tracking information and contact the relevant shipping provider when necessary.
If the package is confirmed lost in transit before successful delivery, Velinshop will offer a replacement or refund, as appropriate.
Customers will not be charged additional standard shipping fees for an approved replacement resulting from a confirmed shipping loss.
11. Package Marked as Delivered
If the tracking information shows that your order has been delivered but you cannot locate the package, please:
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Check your mailbox and surrounding delivery area.
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Ask household members or neighbors.
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Check your building reception or front desk.
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Contact the local delivery carrier.
If the package is still missing, please contact us at:
We will assist in reviewing the delivery information and investigating the issue with the carrier.
12. Damaged or Incorrect Items
If your product arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please provide:
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Your order number
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Clear photos or videos of the product
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Photos of the shipping package, where relevant
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A brief description of the issue
Please send this information to:
We will review your request and provide an appropriate solution in accordance with our Return & Exchange Policy and applicable consumer protection laws.
13. Returns and Exchanges
Eligible return or exchange requests should generally be submitted within 7 days after delivery, subject to applicable consumer protection laws.
Please contact us before returning any item.
For complete information about return eligibility, return shipping responsibilities, exchanges, and refunds, please review our Return & Exchange Policy.
Please note that our free standard shipping and import duty coverage policy applies to eligible original orders and does not automatically include return shipping costs for customer-initiated returns.
Return shipping responsibilities are explained separately in our Return & Exchange Policy.
14. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Because orders may enter fulfillment shortly after purchase, we cannot guarantee changes or cancellations once processing has started.
Orders that have already shipped generally cannot be canceled in transit.
After delivery, eligible requests will be handled according to our Return & Exchange Policy and applicable law.
15. Contact Us
If you have questions about shipping, tracking information, customs charges, delivery status, or your order, please contact us:
Brand: Velinshop
Customer Support Email: velinshopu@gmail.com
Our customer service team will respond to inquiries as promptly as reasonably possible.
For additional business contact details, please visit our Contact Information page.